FAQS and common questions

Q. I am interested in a solid surface countertop and wondered if I should go with a glossy or matte finish. Which do you recommend?
A. Your countertop will come with the standard matte finish. Matte finish is most suitable for use in a high traffic environment, such as a kitchen. Minor scratches and abrasions are easily repaired with this type of finish.

Solid surface countertops with a highly polished finish should not be installed in a kitchen environment. Scratches and abrasions will be more evident with a highly polished top and the repair is not covered by the manufacturer's warranty. We cannot guarantee the customer's satisfaction with highly polished finish countertops.
Q. When choosing my solid surface countertop, do colors make a difference?
A. Dark colors are not recommended for high use kitchen countertops. They are recommended as accent colors only. Further, scratches and abrasions will be more evident with dark colored countertops, and the repair is not covered by the manufacturer's warranty.
Q. Will seams be visible in my solid-surface countertop?
A. Typically, the seam will not be visible, but it is not guaranteed to be invisible.
Q. I love the look of granite, but noticed that my neighbor's new granite top seemed to have small defects. Will my top be completely smooth?
A. Granite countertops are composed of natural materials and are subject to variations in background color, veining distribution and veining pattern. Fissures and pitting are naturally occurring features in granite and should not be considered a defect.
Q. Will my granite countertop show seams?
A. Seams will typically vary from 1/16" to 1/8" and will be visible to the eye and touch. Every effort will be made to ensure that the seam is placed in the best location for structural integrity of the countertop and to make it aesthetically pleasing.

Due to the unique characteristics of granite, it is not possible to guarantee a match in color or veining when seaming two pieces together. Color coordinated epoxy will be used to form the seam, and blend in with the countertop.
Q. I have heard that granite should be sealed. What do you suggest about sealing?
A. Our granite countertops are sealed twice prior to installation using a specially formulated sealer from Stone Care International. Annual sealing, using Stone Care International's "Spray-n-Seal" sealer is recommended to enhance continued stain resistance.
Q. I love the look and durable strength of quartz. The colors seem more consistent, but will a quartz countertop show seams?
A. Yes, there will be seams, which typically vary from 1/16" to 1/8" and will be visible to the eye or touch. Color coordinated epoxy will be used to form the seam, and blend in with the countertop.
Q. I noticed that the colors of my quartz seem to concentrate in one area. Is this a defect?
A. Concentrations of color or "pooling" may occur naturally on slabs as part of the manufacturing process and should not be considered a defect.
Q. Do I need to seal my Silestone quartz countertops to protect them from staining?
A. Silestone quartz surfacing is non-porous, making it highly resistant to staining, and Silestone never needs sealing.
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